Cancellation & Refund Policy

Last updated date: [26-09-21]

Effective date: [26-09-21]

1. 1. CANCELLATION POLICY

If you wish to cancel any booking or you wish to close/ delete your Account on the Apps or temporarily de-activate/ suspend it, you can do so by writing to us at support@techee.in. The deactivation of the account shall be subject to settlement of any pending dues of your Account towards any past bookings. Appothon reserves the right to refuse your request to delete/ de-activate your account in case you have any pending dues towards any of your past bookings. Further, upon your account being deleted/ de-activated, all obligations of Appothon towards you under the Agreement shall cease to apply.

1. SERVICE ISSUES AND REFUND REQUESTS

All the service-related issues shall be handled as per the process built into the “HELP” tab on the Apps. Any ticket raised by you shall be assessed and evaluated by us basis all information available with us. If we require any additional information, we will reach out to you. You agree and acknowledge that you must raise any dispute with the services provided by the Professional as soon as is practicable, but no later than 2 business days from the time the dispute arises. Upon our assessment, if we believe that your case is eligible for a refund of the Fee (or a portion thereof), the same shall be refunded back into your bank account within 3 business days of such assessment. Please note that the Company shall only be required to refund the Fee in eligible cases, as highlighted below. The Company shall not be required to refund any other amount including the Service Fees paid by the customer to the Professional for the services.

If you (being a customer) wish to cancel any booking made on the App, then you may choose ‘cancel booking’ option/ select the cancel button on the booking details screen. The following conditions shall apply:

1. If you make the cancellation any time prior to 30 (thirty) minutes from your selected time of service, then you will receive the full refund of your Fee (as defined in the terms of use). However, if you cancel the booking at any time within 30 (thirty) minutes of your selected time of service, only the booking fee portion (as indicated to you on the App at the time of booking) of the Fee will be refunded to you.
2. In case the Professional does not reach your requested location of service at or within 15 (fifteen) minutes of your selected time of service or cancels your booking request after initially accepting it, then you are entitled for cancelling the booking request and in such a case, you will receive the refund of your entire Fee. However, if the Professional has arrived at your location at the selected time of service and you are, for whatsoever reason, not available at your requested location of service, the booking request shall automatically stand cancelled and you will be entitled to receive only the booking fee portion (as indicated to you on the App at the time of booking) of the Fees as a refund.

If you (being a Professional), wish to cancel any service requests that have been made on the App, then you may choose ‘cancel service’ option/ select the cancel button on the service request details screen of the App. The cancellations by a Professional shall be subject to the following conditions:

1. You may choose to cancel upto 3 (three) of your service request bookings in a month. In case you cancel more than 3 (three) service requests in a month, your Account on the ‘Techee Engineers’ App shall automatically de-activate, and in such a case, you are required to contact the administrator at support@techee.in for re-activation of your Account.
2. In case you choose to cancel any service request bookings, you shall not be entitled to receiving any portion of the Fee or the Service Fees (as defined in the terms of use).

If you reach the requested location of service of the customer at or within 15 (fifteen) minutes of the requested time of service and the customer is not available at the requested location, you shall be entitled to receive only the visitation charge portion (as indicated to you on the App at the time of accepting a booking) of the Fee. However, if you fail to reach the requested location of service at or within 15 (fifteen) minutes of the requested time of service by the customer, the booking shall automatically stand cancelled and you will not be entitled to receiving any portion of the Fee (including the visitation fee).